Terms of Use

Terms of Use for the www.pharmaceris.pl/en web portal, including for electronically provided services.

Pursuant to Article 8(1) of the Electronic Commerce Act of 18 July 2002 (Journal of Laws of 2013, item 1422), Laboratorium Kosmetyczne Dr Irena Eris Sp. z o.o. based in Piaseczno, ul. Armii Krajowej 12, 05-500 Piaseczno, hereinafter referred to as “Laboratorium Kosmetyczne Dr Irena Eris”, hereby publishes these Terms of Use for the www.pharmaceris.pl/en web portal, including for electronically provided services.

I. Definitions For the purposes of these Terms of Use, the following terms and expressions used herein shall have the following meanings:

  1. Internet Service – an organised IT and information platform connected to the internet and created by Laboratorium Kosmetyczne Dr Irena Eris, which allows Users access to the IT mechanisms and information developed by Laboratorium Kosmetyczne Dr Irena Eris or other entities from the Dr Irena Eris Group for marketing purposes and other applications, as well as to global online resources. The platform, which is also known as the www.pharmaceris.pl/en website, may also be used for carrying out commercial transactions via the internet.
  2. Terms of Use – this document sets out the terms and technical conditions of providing services by electronic means, and serves as a legal basis for using the Internet Service.
  3. Laboratorium Kosmetyczne Dr Irena Eris – Laboratorium Kosmetyczne Dr Irena Eris Sp. z o.o. based in Piaseczno, ul. Armii Krajowej 12, 05-500 Piaseczno, registered with the District Court for the capital city of Warsaw, 14th Commercial Division of the National Court Register, under KRS No 00000370362, with share capital of PLN 200,200,000.00; NIP (Tax ID No): 5272642206, REGON (Statistical ID No): 142584703.
  4. Dr Irena Eris Group – the Group composed of the following entities: Laboratorium Kosmetyczne Dr Irena Eris based in Piaseczno, Dr Irena Eris S.A. based in Piaseczno, Hotele SPA Dr Irena Eris Sp. z o.o. based in Warsaw, Hotel SPA Dr Irena Eris Wzgórza Dylewskie Sp. z o.o. based in Wysoka Wieś, Hotel SPA Dr Irena Eris Krynica Zdrój Sp. z o.o. based in Krynica Zdrój, Hotel SPA Dr Irena Eris Polanica Zdrój Sp. z o.o. based in Warsaw, Kosmetyczne Instytuty Dr Irena Eris Sp. z o.o. (Skin Care Institutes) based in Warsaw.
  5. Personal Data – any information relating to identified or identifiable individuals, as defined in Article 6(1) of the Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws of 2014 No 1182).
  6. Electronically Provided Services – the services provided electronically by Laboratorium Kosmetyczne Dr Irena Eris or other entities from the Dr Irena Eris Group.
  7. Information Services – the information individually requested by the User (through display of a page with a specific URL address) relating to the marketing and promotional actions, competitions, loyalty programmes, events and news, as well as the products or services provided by Laboratorium Kosmetyczne Dr Irena Eris.
  8. Cookies – the information recorded by the server of Laboratorium Kosmetyczne Dr Irena Eris on the User’s computer that can be accessed any time the computer connects to the Internet Service. Cookies are used by Laboratorium Kosmetyczne Dr Irena Eris to adapt the content and services available on the Internet Service to specific needs and interests of Internet Service Users. Cookies provide statistical data on User traffic and their visits to individual pages of the Laboratorium Kosmetyczne Dr Irena Eris web portal. The User may, at any time, disable the option that allows Cookies in his or her browser. This may, however, cause difficulties in or even prevent the use of certain services provided by Laboratorium Kosmetyczne Dr Irena Eris. Furthermore, Laboratorium Kosmetyczne Dr Irena Eris, to the fullest extent permitted by law, declares that it is not liable for any use of Cookies on other websites made accessible to Users through links posted on the website of Laboratorium Kosmetyczne Dr Irena Eris.
  9. Electronic Commerce Act – the Electronic Commerce Act of 18 July 2002 (Journal of Laws No 144, item 1204, as amended).

II. Preliminary issues

  1. Any User who intends to use the Internet Service must comply with these Terms of Use.
  2. The Terms of Use form an integral part of any contract for the provision of services by electronic means concluded between the User and Laboratorium Kosmetyczne Dr Irena Eris.
  3. To ensure proper display of the Internet Service pages and the proper use of Services provided electronically by Laboratorium Kosmetyczne Dr Irena Eris via the www.pharmaceris.pl/en website, the system and software installed on the User’s computer must meet the following requirements:
    1. Minimum operating system requirements: Windows 7, MAC OS X, Android 4.0.
    2. internet connection with a minimum download speed of 1024 kb/s and a minimum upload speed of 512 kb/s.
    3. Either of the following alternative web browsers must be installed: Internet Explorer 9, Google Chrome 17, Mozilla Firefox 8.0, Opera 11, Safari 7 or later versions.
    4. Cookies and Java Script must be enabled.
    5. Electronic mail must be properly configured.
  4. Laboratorium Kosmetyczne Dr Irena Eris also recommends the use of anti-virus software.
  5. Laboratorium Kosmetyczne Dr Irena Eris shall not be liable for any damage caused by malicious software (e.g. viruses) to the User’s IT infrastructure.

III. Terms and conditions for concluding contracts for the provision of electronic services

  1. In order for any contract for the provision of information services by electronic means to take effect, the User must enter the web address of the requested www.pharmaceris.pl/en website page in the web browser.
  2. A contract for the provision of information services by electronic means shall be terminated when the User leaves the Internet Service pages.
  3. Other agreements with Laboratorium Kosmetyczne Dr Irena Eris shall be entered into and terminated subject to detailed terms of use.
  4. Laboratorium Kosmetyczne Dr Irena Eris is committed to ensuring the highest possible quality of service, however, it is not liable for any interruptions or disruptions caused by force majeure or unauthorised actions of third parties.

IV. Use of services

  1. Laboratorium Kosmetyczne Dr Irena Eris is the owner of the pharmaceris.pl/en website and provides the following services within its framework: providing online access to all of the Internet Service resources.
  2. The current range of services made available to Users is listed at www.pharmaceris.pl/en.
  3. The Laboratorium Kosmetyczne Dr Irena website is available to Users 24 hours a day and 7 days a week.
  4. Laboratorium Kosmetyczne Dr Irena Eris undertakes to continuously provide the service but shall not be liable for failure to provide access to the service for reasons beyond its control. Furthermore, Laboratorium Kosmetyczne Dr Irena Eris reserves the right to have a short technical break in the functioning of the Internet Service to carry out scheduled, ongoing service or maintenance works on the www.pharmaceris.pl/en website or the software used to provide the service.
  5. Laboratorium Kosmetyczne Dr Irena Eris reserves the right to temporarily suspend the functioning of the Internet Service, for a valid reason, without prior notice to the recipients of the service.
  6. Laboratorium Kosmetyczne Dr Irena Eris undertakes not to send Users any illegal content within the meaning of Article 8(3)(2)(b) of the Electronic Commerce Act.
  7. To matters relating to the operation of the www.pharmaceris.pl/en website, the time zone of Poland shall apply.

V. Complaint procedure

  1. The User has the right to submit complaints concerning the use of the Internet Service and other Services.
  2. Complaints may be submitted electronically to the e-mail address provided by Laboratorium Kosmetyczne Dr Irena Eris on the www.pharmaceris.pl/en website, which is specifically intended for sending orders, inquiries and complaints. Complaints can also be made in written form, by regular post, and sent to the following address: Laboratorium Kosmetyczne Dr Irena Eris Sp. z o.o. based in Piaseczno, ul. Armii Krajowej 12, 05-500 Piaseczno.
  3. Complaints should be filed within 7 days of the event giving rise to the complaint. A properly submitted complaint shall include:
    1. details of the User, including his or her full name, address or e-mail address,
    2. the matter to which the complaint pertains,
    3. reasons for the complaint,
  4. aboratorium Kosmetyczne Dr Irena Eris will make every effort to ensure that complaints are processed within 14 working days of receipt of the complaint, and in particularly complex cases – no later than within 30 working days.
  5. The User will be informed, in writing or via e-mail, about the decision taken by Laboratorium Kosmetyczne Dr Irena Eris regarding the complaint.
  6. Where the complaint is rejected by Laboratorium Kosmetyczne Dr Irena Eris, the User may enforce his or her rights according to general principles.

VI. Final provisions

  1. These Terms of Use are available to all Users at www.pharmaceris.pl/en.
  2. Laboratorium Kosmetyczne Dr Irena Eris has the right to unilaterally decide on the content of the Internet Service, any changes thereto or whether to discontinue the Services – without consent of or prior notice to the User.
  3. Laboratorium Kosmetyczne Dr Irena Eris shall not be liable for the consequences of a User using the information obtained via the Internet Service, and in particular for the consequences of any decision taken on the basis of such information with regard to financial management, health care, upbringing and education of children, forms of leisure and any other aspects of social or economic activity.
  4. Any works placed on the Internet Service shall be protected under generally applicable laws, in particular by the Polish Civil Code of 23 April 1964 (consolidated text: Journal of Laws of 2014, item 121), the Act on copyright and related rights of 4 February 1994 (consolidated text: Journal of Laws of 2006 No 90, item 631), the Industrial Property Law of 30 June 2000 (consolidated text: Journal of Laws of 2003 No 119, item 1117), and the Act of 16 April 1993 on combating unfair competition (consolidated text: Journal of Laws of 2003 No 153, item 1503).
  5. Laboratorium Kosmetyczne Dr Irena Eris shall respect the right of each User to privacy and protection of his or her personal data.
  6. As regards the use of certain types of products or services offered on the Internet Service, the User may be asked to provide specific personal data, in particular information on when he or she intends to participate in all kinds of loyalty programmes, promotional campaigns, competitions or surveys, or to make online purchases.
  7. Dr Irena Eris S.A. acts as a controller of User’s Personal Data. User’s Personal Data are processed by Laboratorium Kosmetyczne Dr Irena Eris under an agreement with Dr Irena Eris S.A.
  8. The data provided by the User may be made available to authorised entities in accordance with the Personal Data Protection Act, especially for the purposes of criminal proceedings.
  9. Personal Data submission is voluntary.
  10. Laboratorium Kosmetyczne Dr Irena Eris S.A. represents that it will exercise due diligence to ensure full protection of all information received, including Personal Data, with a view to making the use of the Internet Service completely secure for the User.
  11. Laboratorium Kosmetyczne Dr Irena Eris reserves the right to unilaterally amend the Terms of Use. Amendments will be immediately published on the Internet Service as consolidated text and shall take effect on the day of publication.
  12. In matters not provided for herein, the provisions of the Electronic Commerce Act, the Act on copyright and related rights and the Civil Code shall apply.